Complaints Policy and Procedure
DCS UK Ltd are committed to treating customers fairly and we hope that you do not have a need to complain but should you have a need to do so then please follow the procedure below.
Our complaints procedure is designed to ensure that any complaint is dealt with fairly and promptly.
If you require a copy of our complaints policy you can request this by phone, email or Letter.
Complaints and Compliance Manager, Debt Collection Services UK Ltd, Unit 5 First Floor, Silkwood Court, Ossett, Wakefield, West Yorkshire WF5 9TP Tel 01924 499824
Should we ever fail to meet your expectations or should you feel dissatisfied with our conduct in any way we welcome your comments. As part of our commitment to you we have a formal complaints procedure to help you with any concerns you may have.
If you do feel dissatisfied please bring this to our attention by following these steps:
Please address your concerns to the Complaints and Compliance Manager, by phone, in writing or by email to:-
Complaints and Compliance Manager, Debt Collection Services UK Ltd, Unit 5 First Floor, Silkwood Court, Ossett, Wakefield, West Yorkshire WF5 9TP
Please provide your name, address, contact telephone number and account reference number.
Copies of any documentation you feel might be relevant.
Once you have contacted us, we will do all that we can to resolve matters as quickly as possible.
We will investigate your concerns fully, keeping you informed of any development
We will aim to send out an acknowledgement of your complaint by letter within 5 working days of receipt and will then try to resolve your complaint within 8 weeks. Following our investigation we will write to you with a final response. We will provide you with details of our findings and conclusion, which we hope will resolve the complaint to your satisfaction.
If we have taken more than 8 weeks to resolve your complaint, then you can take the matter further by contacting one of the following organisations who will investigate for you. This must be done within six months of our final response to you.
Financial Ombudsman Scheme
0800 111 6768 (Freephone)
The Information Commissioner will deal with complaints regarding the protection of your data.
Information Commissioner’s Office
0303 123 1113 or 01625 545745